True Service

I am revisiting this topic since questions seem to arise around it. Sometimes it is hard to know how to answer when the cashier asks, "Was someone helping you?" Though not all stores give commission to salesclerks, most have some sort of incentive or bonus program tied to what a particular salesperson sells on a given day. So being aware and sensitive to this is important. However, there is helping and there is true service.

Some salespeople must be repeatedly asked to look for certain sizes and express fatigue or irritation at the thought that they are there to help customers. These are not the folks whose names you need to give the cashier.

Other salespeople are superstars, checking in on you while you are trying on clothes without pestering, offering to find clothing in other sizes or styles, helping you put together outfits, etc. When you have such a person giving you such great service, do let the cashier know that person's name. He or she deserves to be singled out for her or his excellent attitude and efficiency and of course deserves to be compensated monetarily by management.